LuxeHanger is a selectively curated designer store. Our offering ranges from items that are current season and new with tags to pre-loved items from recent collections. The item description on every product page indicates the condition of the item. Pre-loved items will also carry a numeric condition rating, ranging from 7-10, to help you best evaluate the condition of the item.
Item Conditions:
Many of our items have a discreet mark through the designer label or inner lining to prevent illegal store returns.We do our best to make sure any marks are in the photos.
New - Item is brand new and unworn with some or all of the original packaging. Often the original packaging is not included as we do not receive them from our suppliers.
Display Model - Item is new and may have sign of handling from in store try on or store display. For example some suits are hemmed for mannequin display etc.
Pre-Loved - A pre-owned item that has been been carefully authenticated and evaluated. We only accept and offer items that are lightly worn and have plenty of life left. We do not offer any products with tears, holes, excessive wear etc.
- 7 - heavier signs of wear. still has plenty of life left.
- 8 - Has wear. item has been cared for.
- 9 - Some very light signs of wear, only worn a few times.
- 10 - Near mint condition. shows minimal to no signs of wear.
For any inquiry regarding a specific items original packaging or condition please contact Support@LuxeHanger.com. Please provide the item title for a quick response.
Need help?
Frequently Asked Questions
ORDER
At LuxeHanger, we pride ourselves on transparency. Each item is photographed individually, so what you see is exactly what you’ll get—no surprises. The condition of every item is clearly stated in the description, labeled as either “New” or “Pre-owned” with a fabulous grading system out of 10 for added clarity.
We know you can’t wait to get your hands on your new treasure, so we ship most items the very next day! Standard shipping typically delivers in 3-5 business days, while our expedited shipping option ensures your package arrives within 2 days—because some things just can’t wait.
Yes, we ship to Canada with a flat rate already built into checkout—so easy! For other countries, reach out to us directly, and we’ll provide you with a custom quote tailored to your location. Global style, delivered to your doorstep.
RETURNS
Absolutely! We offer a 30-day return policy because we believe in keeping things stress-free. To initiate a return, simply click on the “Start a Return” link at the bottom of our site, and we’ll guide you through the process effortlessly.
CONSIGNMENT & MISC
Absolutely! We offer consignment services for your designer treasures. Contact us to learn more about the process and how to get started.
Without a doubt! Every single piece goes through an extensive authentication process handled by our team of experts. You can shop with complete confidence, knowing each item is 100% genuine.
Each item includes detailed measurements to help you find your perfect fit. Need help? Reach out to us, and we’d love to assist you in choosing the right size.
Our items are one-of-a-kind and sell quickly, so we don’t currently offer reservations. If you’ve fallen in love with something, snag it before someone else does!